Shipping & Returns

SHIPMENT PROCESSING TIME

All orders are processed within 2-4 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone 

SHIPPING CHARGES

We ship products throughout India. We offer free shipping on on all prepaid orders and on all COD orders above the value of Rs 1000 . COD orders below Rs. 499 will be charged Rs. 100  shipping and logistics fee, COD orders between Rs. 500 - Rs. 999 will be charged Rs. 75 shipping and logistics fee. 

SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. 

DAMAGES

Kaashi Wellness is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. However you can contact us in such a case and we will do our very best to help you! 

CANCELLATIONS & RETURNS 

At Kaashi Wellness, we strive to give you the very best shopping experience possible. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered.

  • Kasshi Wellness is not responsible for any damage caused after delivery.
  • In case of any problem or quality issue with the product, we exchange the product. All you need to do email us within 24 hours of delivery. You can reach us at kaashiwellness@gmail.com and we will be happy to assist you.
  • Exchange of products will be accepted only if the products are returned in a saleable condition with the original receipt/tags intact and in their original packaging, in an undamaged condition and subject to following terms-
  • Returns and exchanges requests will be subject to checking and vetting by Kaashi Wellness.
  • Damages due to neglect, improper usage or wrong application will not be covered under this Policy.
  • Shipping charge would not be included in the refund value of your order as these are non-refundable charges.
  • Once your return/refunds request has been accepted, the process will be completed within 7-21 business days. 

All products once purchased are non-refundable. In general, an item maybe eligible for return within 7 days from the date of Product Delivery if it fulfils any of the following conditions:

  • Sold in a physically damaged condition.
  • Has missing parts or accessories
  • Product packaging not opened, product not used.

For Cancellations please email us on kaashiwellness@gmail.com within 24hrs of your order.